Our Policies

SHIPPING

Shipping (Domestic Orders)

With the exception of pre-orders, it may take up to 5 business days (Monday-Friday, 9:00 a.m. - 5:00 p.m. EST) of when you purchased your item(s) for items to ship. If your order includes a pre-order, all items will ship together, once the pre-order is ready.

If you ordered within the US and your tracking number does not update with movement after 6 business days of when your purchase was made, you may contact us.

If your order comes back “return to sender”, we will refund your order. You may try and order again in the future.

Shipping (International Orders)

 International orders are available through a certain number of countries that are approved with our agreements with our licensors. Zen Monkey Studios uses DHL through Shopify Managed Markets, where Shopify and DHL determine which countries are permitted to ship to, on top of the limited channels of distributions with our licensors.

Agreement between the buyer and the seller 

The buyer agrees to not use zenmonkeystudios.com as an unauthorized dropshipper for third party sites including but not limited to mercari.com, ebay.com, and etsy.com. If Zen Monkey Studios believes an account is in violation of this agreement, then Zen Monkey Studios reserves the right to discontinue further business with and terminate said account without prior notice. This is to protect the brand, as well as the licensors. Zen Monkey Studios has the right to cap a maximum amount of items to be purchases per order. Currently capped at 4 for limited editions, and 25 for standard items.

Lost/Stolen Packages

Zen Monkey Studios is not responsible for lost or stolen packages. If you are missing a package or have missed a delivery, contact your local post office first. The following link will help you: https://www.usps.com/help/missing-mail.htm

 Returns/Exchanges

If you would like to return or exchange an item, please contact us within 45 days of your purchase and we will be happy to help you with this process. Zen Monkey studios will not exchange or refund any items that have been already worn or washed.

For exchanges and refunds, please contact us through our customer support form.

 Zen Monkey Studios Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.zenmonkeystudios.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, such as through facebook or adroll. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

www.aboutads.info, networkadvertising.org/choices, or youronlinechoices.eu (Europe only).

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through our email form, or by mail using the details provided below:

Zen Monkey Studios
486 Sunrise Hwy Ste 100c

RVC, NY 11570